Anywhere Anytime Learning
ONLINE INSTRUCTOR LED TRAINING
Consulting. Training. Improving.
The world has changed and so have we. We are now an Online Mindfulness based Training Company. We design, develop, deliver and audit training. All our training programs are customised for the specific needs of our clients.
We now bring our classroom experience of more than 20 years of training more than 100 different organisations, to your home or office.
We see this change as an opportunity to connect with more people across the world as well as help organisations save money.
Call us today if you would like to develop and deliver customised training program for your organisation or department which will guarantee improvement.
We are committed to your business success,
Call us at: +91-9811731761, 8800314761
Who We Are
Ahmed has been coaching, training and helping employees develop for 18 years, during these years he was fortunate to be part of some amazing organisations at different levels, he was a sales training consultant with NIS Sparta, a culture and customer service training consultant with Holistic Training Solutions, moved to Dale Carnegie Training as a Leadership training consultant.
After training and consulting for more than sixty different organisations he moved to a role of Learning and Development Manager with EY (Ernst & Young ) after about three years he moved to PwC as a Senior Manager, Learning and Development, where he is still engaged as a consultant in delivering and developing learning and development content and interventions.
Talia has been coaching, training and helping employees develop for more than 13 years, during these years she has been fortunate to be part of some amazing organizations, she started her career in 2004 with HCL as a customer service executive because of her exceptional service delivery she was promoted to a Trainer’s role where she started training employees on customer service, culture, communication, and accent neutralization.
She then moved to New Horizons Training in 2006 as an external consultant and trained multiple high-profile clients like Embassies of different countries on Communication Presentation Skills and Business Writing Skills. In 2007, she started her own organization Breaking Barriers Training where she is still supporting multiple clients through customer service audits, content development and classroom/online training.
"Fantastic team, look forward to working with you again."
Ashwin Juneja - Global Head Easy Living and Mobile Device & Digital Risk at Allianz Partners
MAKE YOUR OWN COURSE
Select from more than sixty modules
APPRECIATING PERSONALITY DIFFERENCES
Ever wonder why some people act the way they do? You may sometimes think, “The world would be a much better place if everyone were more like me.” But, in fact, it’s each person’s unique style that creates a more complete workplace!
That’s why it’s important to identify both your own personality style and the differing styles of others.
Understanding these style differences will enable you to adapt to others and create a more harmonious work environment.
BASICS OF EFFECTIVE COMMUNICATION
You're convinced that you said it clearly, but the person you were talking to just didn't seem to get it. You might as well have been speaking two different languages.
Learn the Basics of Effective Communication and you can be on your way to having greater confidence in your ability to make sure that your messages are understood.
Most leaders are hesitant to mediate an interpersonal conflict. Who wants to get involved in a heated discussion when you’re not sure how to solve it and you don’t want to make it worse?
Be successful at conflict intervention by learning how to move toward a positive solution for everyone involved.
INTERCULTURAL BUSINESS ETIQUETTE
Thanks to technology the world has come than ever. We collaborate seamlessly across boundaries.
As contact around the globe becomes quicker and easier, one thing is certain: the ability to adapt to people from other cultures and to communicate effectively with them is a skill few can afford to neglect. Learn about cultural differences and similarities.
Presenting information to a group can be an exciting opportunity to share ideas and information that is important to you. However, it can also be a significant source of stress if you lack confidence in your ability to plan what to say and how to say it.
Many people dread speaking in public, or avoid it altogether, because they are afraid they will say or do something wrong and look silly to people they want to impress. However, there is no need to let anxiety keep you from being willing and able to share ideas with a group.
When you gain an understanding of how to prepare a presentation, you can feel comfortable speaking in public and give presentations with confidence.
Conflict comes in all forms—from a change in work processes to full-blown disagreement about the company's strategic planning. Fortunately, there are several techniques for managing disagreement, depending on which parties are involved and how important the issue is to each person.
This course identifies the strategies for solving conflict and maintaining positive working relationships. It will also help you identify the needs of both parties and the best manner for solving the disagreement.
BUSINESS WRITING BASICS
You know what you want to say, but how do you say it? Do you even know the proper format to use for a memo, business letter, etc.? Writing is a part of everyday life, particularly in the work setting.
This course will help you avoid common grammar and spelling blunders and outline ways you can make your writing more persuasive and professional. Once you've learned the simple guidelines for writing more effectively, misunderstandings will be avoided, and you will be able to communicate with ease.
WRITING EFFECTIVE E-MAIL
The Internet has presented us with a whole new medium of communication - e-mail. This new medium has some tremendous advantages over older, more traditional forms of communication. But it also has its pitfalls.
Mastering writing for this new medium will broaden your ability to convey your ideas successfully to others, enhancing your success in business and in life. This course will show you the way.
PROVIDING EFFECTIVE FEEDBACK
Do you wonder how you can provide effective feedback to someone? Do you hope that it's not taken the wrong way or misunderstood? Do you know the difference between PErformance evaluation and feedback? Do you know when feedback becomes a personal attack?
Learn how to provide feedback that serves as a tool to enhance performance and morale.
SETTING PERFORMANCE GOALS AND EXPECTATIONS
Performance goals establish what your employees need to accomplish, while expectations define how to accomplish them. Performance goals need to be stretch goals, which are neither too easy nor too difficult to achieve.
Through this course learn to set performance goals and realistic expectations
DEALING WITH VIOLENCE IN THE WORKPLACE
One out of every four full-time workers is harassed, threatened, or attacked on the job each year. That is a shocking statistic, yet most companies do not have a written policy on workplace violence, have not taken preventative measures, and probably do not understand the causes or warning signs of such behavior.
While you hope a violent situation never occurs in your company, this course will help prepare you and your company to effectively manage violent situations should they occur.
Discharging an employee can be uncomfortable because it's not something anyone really wants to do.
There are also serious implications for the organization.
Understand more about the process of discharging an employee and learn about the details that you don't want to overlook.
"Failing to plan is planning to fail", You have a bunch of resumes in front of you, and they all look good. How do you assess the real competence of this very important job candidate?
Learn to plan and conduct effective interviews and save time and energy and hire the right resource.
MOVING FROM TRAINER TO PERFORMANCE CONSULTANT
The transition from acting as a trainer to become a performance consultant can be challenging and sometimes even scary. You may feel inadequate and unsure of the business in which you’re getting involved.
But if you follow certain steps and prepare yourself adequately, you can make a smooth and rewarding transition—a solid foundation for your new career.
PREVENTING SEXUAL HARASSMENT FOR LEADERS
Sexual Harassment complaints cost companies millions and an everlasting reputation each year.
As a leader in your organization, you can promote a work environment free of harassment and prevent your company from becoming another statistic.
The business world is rapidly changing. With global markets opening up, technology advances continually emerging, and the work force becoming more and more diverse, organizations must maximize their opportunities. How can we draw upon the diverse strengths of our employees? How can we overcome differences in order to create effective teams and workgroups? How can we use our diversity to form effective business alliances and meet the needs of customers?
Learn to recognize the resources and opportunities available in our diverse workforce so that we can succeed in today's competitive market.
PREVENTING SEXUAL HARASSMENT FOR EMPLOYEES
Sexual Harassment complaints cost companies millions each year.
What behaviours are considered inappropriate at work? What kind of messages or even forwards can be offensive on social media and WhatsApp?
This course covers issues related to sexual harassment, how to set an example for others, and techniques for maintaining your awareness.
APPLYING LEADERSHIP BASICS
"Be the change you want to see"~Mahatma Gandhi.
Leadership starts from us, we are all leaders in our own capacity and we need to be role models for everybody.
What’s the role of leadership in the managing process? How can you influence and guide others in a focused, purposeful direction?
Understand the role and attributes of a leader
COACHING AND COUNSELLING
Coaching and counseling are often scary territories. Sometimes it is easier to simply ignore the problem than to address it. In addition, as a manager, you likely feel intimidated by the idea of approaching an employee and addressing performance problems. But the rewards from improving your coaching and counseling skills are many.
You can use these skills to create optimal working conditions, establish clear responsibilities and standards, provide appropriate guidance and support during times of transition, and ensure increased motivation and productivity through effective feedback.
CREATING A STRONG LEADERSHIP TEAM
Everybody talks teams, but executives and other leaders often fail to provide a positive example themselves.
How do you get a group of talented, ambitious, successful managers to work together as a cohesive team? How can you make them display accountability and ownership? This course is about creating a pipeline of leaders. Learn the art of succession planning.
"Excellent Managers and Leaders work on the team and not in the team." If your team becomes handicapped without you then you are not a good manager. Your goal should be to become dispensible for your team, as soon as possible.
You don't have time to do everything yourself. (Nor would you want to, anyway.)
But how can you give someone an assignment and make sure it is done right?
DEVELOPING A STRATEGIC PLAN
If you don’t know where to focus your organization’s resources to assure long-term survival and growth, your competitors will leave you in the dust.
A Strategic Plan will head you in the right direction.
EXECUTIVE-TO-EMPLOYEE COMMUNICATION STRATEGIES
As you enter the work area your employees scatter, trying to look preoccupied so they won’t have to…ugh…talk to you! As an executive in your organization, you may feel detached from your lower-level employees. How can you convince them not to be intimidated by you and your position? What are their concerns about the organization?
This course takes you through ways you can show your employees just how committed you are to their opinions and concerns. As you create this direct link with your employees they will begin to see you as a great resource in their work, not a hindrance.
LEADING EFFECTIVE MEETINGS
Meetings, meetings, meetings. You can’t live with them and you can’t live without them.
Make sure that the meetings you lead are organized, focused, and productive. Get more out of every meeting and save valuable time.
Change is scary, nobody wants to change once they are comfortable. Any kind of change threatens us, but change is inevitable and companies that do not change with times get killed. Effective leaders know how to develop change-friendly companies. It’s the only way to survive. Learn to adapt and cope with change
Only a highly motivated workforce will turn out a stellar performance. But everyone's motivations are different. What works for one employee may not be valued by another. And every individual has unique priorities and needs. What can a leader do? It's not as hard as you think.
To motivate the employees effectively and increase their productivity.
SOLVING PROBLEMS AS A TEAM
Problem-solving as a team can lead to exceptional results—or it can be a disaster! As a team leader, you have the responsibility to make sure your team finds the best solution.
Learn the strategies and tips that will get you there.
In an increasingly complex and high-tech environment, everyone sometimes needs special insight, understanding, and information from outside the normal channels. Mentors are needed to adapt the workforce to demographic changes, to prepare for operation in a competitive global environment, and to manage organizational, technological, and personal change effectively. Each of us can fill this role in the lives of others.
Mentoring is a challenge; but as you follow the guidelines in this course, you will meet that challenge and develop mentoring relationships that will be rewarding for you and for those you mentor.
MANAGING NEGATIVE PEOPLE
Some people can be difficult to work with. They never seem excited about their work, and they create a general atmosphere of negativity. So how do you handle them?
This course will help you identify what it is that makes certain people pessimistic and what you can do to help them. It will identify strategies you can use for boosting self-esteem, morale, and turn negativity into positivity.
CONDUCTING PERFORMANCE REVIEWS
Everyone benefits when you take a collaborative, positive approach to performance reviews. Whether once a year or once a week, you will know how to do it effectively.
DISCIPLINING AND REDIRECTING EMPLOYEES
Do you regard to discipline and punishment as one and the same? Consider for a moment the fact that the word "discipline" is derived from the Latin word "disciple," which means "to teach." Although disciplining and redirecting employees might never become your favorite responsibility.
Learn useful strategies for correcting problems in a positive, non-punitive way and understand how to discipline, when administered properly, is not as unpleasant as you might think.
RECOGNIZING EMPLOYEE PERFORMANCE
Recognizing employee performance and giving positive reinforcement is a key element of motivation.
Master this ability and reap the benefits of a motivated, high performing individual or team.
BALANCING WORK AND FAMILY
Balancing the demands of work and family can be a challenging task. For most of our lives, we juggle a number of important roles that require our attention and energy. Your roles might include employee, manager, business owner, spouse, parent, community member, or student.
Woven amidst those roles and associations are significant rewards and responsibilities that make our lives challenging, interesting, and satisfying. However, if we aren't careful, the demands and pressures can overwhelm and exhaust us and prevent us from achieving what we really want.
PERSONAL FINANCIAL PLANNING
"There is a kind of Buddhistic calm that comes from having . . . money in the bank." - Ayn Rand
Ayn was right! Building our savings and reaching our financial goals brings peace of mind. But whether we reach these goals - or fail to do so - depends on how carefully we formulate and carry out a financial plan.
ACHIEVING PERSONAL GOALS
You know your life could be better. You're not fulfilling your potential. Or maybe you've been wondering when your dreams will come true. Achieving Personal Goals will get you headed in the right direction and give you some tips for making it all happen!
Stressed? Who's stressed? Well, okay, most of us are. Stress and anxiety can not only reduce efficiency at work but can also have devastating effects on one's health. Keep your stress and anxiety level in the productive zone with tried and tested techniques of Mindfulness.
RECOGNIZING AND AVOIDING BURNOUT
Burnout. Exhaustion. Fatigue. Apathy. It doesn't matter what word you use. You just can't seem to get the energy to perform at your "normal" level. Find out how you can recognize and avoid burnout so you can achieve a balance and stay on track!
RECOGNIZING AND MANAGING ANGER
You've likely experienced anger. But, at one time or another, anger can creep up on you, creating a whole whirlwind of frustration and agony—for you and those around you. Learn how to recognize and manage your anger before it goes out of control.
Are you haunted by the feeling that your days are going faster and faster? Is your life an endless procession of Monday, Friday, Monday, Friday, and where did the weekend go, anyway? Time, our most valuable and transient resource, is either used or lost. Maybe it's time you took control of the situation.
APPLYING EMOTIONAL INTELLIGENCE IN THE WORKPLACE
Being "smart" isn't enough. To reach your full potential, personally and professionally, you need emotional intelligence—the set of skills that enables you to manage your own feelings and relate effectively to the feelings of others. This course will show you how to use emotional intelligence at work to increase your success and satisfaction.
These days much of your work is probably organized around projects. How do you know who should do what by when? How do you make sure it gets done? How do you monitor work? What kind of reporting and controls need to put in to make sure we honour our commitments? This course covers the basics of Project Management.
SUCCEEDING AS A SUPERVISOR
This task may seem intimidating, but if you use the strategies and tips in this course, you will be able to transform an ordinary work group into a dynamic contributor to your organization's success - and find personal and professional rewards along the way.
BECOMING AN EFFECTIVE TEAM MEMBER
Working in a team is an art — each member of the team must strike a fine balance between team involvement and individual responsibility.
This course will teach you how to contribute more effectively to your team and help your teammates do the same. And it will expand your understanding of the challenges teams face and what you can do to meet them.
BUILDING A SUCCESSFUL TEAM
Working in a team is risky. How can you be sure everyone else will perform as anticipated? Can the team survive the crisis? How can you help other team members commit to your common goals?
This course addresses these issues and familiarizes you with the development phases a team goes through in order to mature and become successful. Understanding how a team grows and progresses will empower you to do your part in creating a cohesive and effective team.
LEADING EFFECTIVE TEAMS
Teams can provide wonderful opportunities for collaboration and innovation. But sometimes, as a leader of a team, you encounter frustrations and roadblocks and just want to pull your hair out!
Overcome the hurdles that get in the way of your team reaching its goals by leading your team to success with these strategies.
RETAINING VALUABLE EMPLOYEES
Effective recruitment and performance management are only half the battle- once you get talent, you have to keep it! This course will show you how.
FINANCIAL BASICS FOR NON-FINANCIAL MANAGERS
This course helps a non-financial manager make sense of the terms and concepts that are used in managing the financial aspects of a business. It explains basic financial structure and discusses the financial information you must have to run a business.
You will learn how to read financial reports and understand the purpose and limitations of each. You will also get tools and methods to give you a complete picture of your financial position.
ORGANIZING YOUR WORKSPACE
The stacks, books, and little pieces of paper can seem overwhelming. Disorganization hinders work performance and creates feelings of stress and anxiety. By learning to organize your workspace, you can reach better levels of performance.
This course will identify techniques for organizing your work areas, shelves, drawers, and files. It will also give you tips for maintaining this organization as well as giving suggestions for managing your time and schedule.
UNDERSTANDING AND USING CONTRACTS
In almost every business transaction a contract is made.
This course will tell you how to know when a true contract has been made, identify when it is binding, and determine the limitations and scope of the agreements. It will also give you information and guidelines on how and when to sever the contract, how to modify it, and how to circumvent potential problems.
BASICS OF BUDGETING
Everyone preaches the virtues of planning and budgeting, but few people know how to do it. Even fewer know how to do it well.
This course gives you sound, proven skills that are transferable between positions and employers and can be used as you plan a budget for your entire organization or just a department. You will learn how to develop a strategic plan for your business, create a budget that is congruent with that plan, and formalize your budget so that it wins the support of your superiors, peers, and subordinates.
BUILDING STRONG CUSTOMER RELATIONSHIPS
This course will help you get to know your customer as you use the tools that are provided to conduct customer audits and listen to customer feedback.
There are techniques for developing a customer focus and gaining the commitment of all employees to excellent customer service. A company-wide customer friendly culture will be just one of the payoffs you’ll get from using the methods and approach in this course.
DEALING WITH DIFFICULT CUSTOMERS
Today's information-age customers are the most informed and demanding shoppers ever. For a service representative, meeting the demands of one of these savvy customers can be a customer service nightmare!
Taking this course will wake you from the nightmare and show you how to calm angry customers and resolve their complaints while keeping your cool.
TELEPHONE SKILLS FOR QUALITY CUSTOMER SERVICE
Telephones are an everyday part of business and often aid in your customers’ first impression of your company.
This course identifies telephone skills needed to be successful and more professional. It provides strategies to enable you to give your callers the quality service they deserve. You will learn tips for handling the telephone, ways to manage the discussions, and how to influence your customer’s perception of the company.
BASICS OF EFFECTIVE SELLING
Selling is a complex and sophisticated process, but successful sales begin and end with the basic essentials.
This course includes an overview of the selling process and provides worksheets and checklists to take you from the contact list through sales calls and on to follow-up and referrals. There are tools for identifying the features and benefits of your product and service, doing a competitive analysis, and preparing your sales presentation. There are also practical tips on dealing with customers, handling objections, and using customer feedback to improve your own performance.
TELEPHONE SALES SKILLS
This course identifies the specific selling techniques and strategies that sales people need to be effective over the phone.
It gives suggestions for relieving the anxiety of picking up the phone; checklists to make sure you are prepared for that all-important conversation, and techniques for polishing your over-the-phone approach.
CLOSING THE SALES
Many potentially effective sales people are unable to complete the only element of a sale that results in income—closing.
This course examines the issues related to preparing and setting the stage for a commitment to buy, looks at some of the reasons that this is such a tough step for many aspiring sales professionals, and gives techniques and methods for making sure it happens.
NEGOTIATING FOR THE SALES PROFESSIONAL
An effective sales professional knows how to meet customer needs while assuring reasonable terms and profit for his or her own company.
This course has techniques for identifying customer expectations and determining how to meet them in a way that both parties are satisfied by the results. There are checklists and discussion guidelines to help a sales professional master this essential communication skill.
Negotiating is a thread woven through not just your time in the work environment, but also in daily living.
Knowing how to negotiate successfully will improve your interactions with customers, coworkers, and even family members.
This course will give you the strategies and techniques you will need to help you define opportunities in which negotiating would be appropriate and to create a win/win situation in each of your negotiations.
QUALIFYING SALES PROSPECTS
Everyone must manage the time and energy they have to get the most results for their efforts. For sales professionals, part of this efficiency comes from qualifying sales prospects.
This course has tools, techniques and methods for making sure that you are following sound principles as you qualify prospects and determine where to invest your time for the best potential pay-off.
MASTERING COLD CALLS
There are some specific strategies that can help a salesperson become more confident and competent in making cold calls, and this course has them.
It describes both the technical and the psychological techniques and methods to help you overcome your apprehension and conduct a call that gets results.
CREATING AN EFFECTIVE SALES TEAM
Leadership is the most important element of a sales force’s success, and it has some unique challenges. In this course, a sales force leader will learn how to get a sales team organized, motivated, and focused on results.
There are suggestions and tools for creating a cohesive team, developing a high level of commitment to goals, and coaching sales professionals for improved performance.
WE WOULD LIKE TO BE YOUR LEARNING PARTNER
Give us a shout
We design customised learning solutions for all our clients.